Manager's guide to performance reviews [electronic resource]

상세정보

자료유형	단행본
서명/저자사항	Manager's guide to performance reviews [electronic resource] / Robert Bacal.
개인저자	Bacal, Robert.
단체저자명	NetLibrary, Inc.
발행사항	New York: McGraw-Hill, c2004.
형태사항	1 online resource.
총서사항	Briefcase books
ISBN	0071436464 (electronic bk.)
서지주기	Includes bibliographical references (p. 215-217) and index.
내용주기	A tale of two performance reviews -- One fails, one succeeds -- The key questions -- Should you care? -- What distinguishes effective reviews from ineffective reviews? -- Jessica, Mike, and you -- Manager's checklist for chapter 1 -- Performance reviews in the scheme of things -- Reviews as just one part of a larger system -- Summing up -- Other linkages -- Manager's checklist for chapter 2 -- Understanding performance, good and bad -- What do we mean by "performance"? -- The stuff of performance, good and poor -- Implications for your performance reviews -- Manager's checklist for chapter 3 -- Documenting performance and rating and ranking systems -- So what's the point of documentation? -- Rating systems -- Ranking systems -- Manager's checklist for chapter 4 -- Documenting performance, narrative, critical incident, MBO, 360-degree feedback, and other methods -- Narrative -- Critical incident -- Standards-based or management by objectives -- 360-degree feedback -- Use of technological tools -- Manager's checklist for chapter 5 -- Performance planning, the answer to almost any review problem -- What is performance planning? -- By the end of performance planning ... -- Step-by-step planning process, getting it done -- Planning meeting steps -- Manager's checklist for chapter 6 -- Review meetings, step by step -- Warm up and clarify expectations and roles -- Describe and review the main job tasks and responsibilities -- Elicit input from the employee -- Discuss and negotiate (evaluative component) -- Engage in performance improvement problem-solving -- Decide on what to record -- Finish and plan for follow-up -- Manager's checklist for chapter 7 -- Diagnosing, problem solving, and ongoing communication -- What is diagnosing performance issues? -- How do you do it? -- Problem solving to remove barriers -- Ongoing communication -- Manager's checklist for chapter 8 -- Essential communication skills -- Communication facts and principles -- Generative skills -- Responding and eliciting skills -- Manager's checklist for chapter 9 -- The rewards and punishment dilemma -- Imagine a perfect world -- Back to our world -- The rewards and punishments dilemma -- The issue of punishment -- Addressing the dilemma -- Summing up -- Manager's checklist for chapter 10 -- Reviews with employees of different stripes -- The underperforming employee -- The performing employee -- The excellent employee -- Manager's checklist for chapter 11 -- Facing real-world problems -- Managing disagreements -- Principles of disagreement management -- Addressing biases and increasing evaluation accuracy -- The soft stuff dilemma -- Getting from bad to better systems -- A really poor review system -- Manager's checklist for chapter 12.
복제주기	Electronic reproduction. Boulder, Colo. : NetLibrary, 2004. Available via World Wide Web. Access may be limited to NetLibrary affiliated libraries.
일반주제명	Employees --Rating of. Performance standards. Goal setting in personnel management.
분류기호(DDC)	658.3125
언어	영어
바로가기	: An electronic book accessible through the World Wide Web; click for information